My GoPro Hero 4 is not recognised when I plug it into a PC?

Q. My GoPro Hero 4 is not recognised when I plug it into a PC? I get a USB device not recognized message in windows.

A. With the GoPro Hero 4 connected to the PC via a USB cable, please press the front power/mode button once. The LED will flash twice and you should then see the USB icon on the front of the camera. The PC will now install the relevant drivers if they are not already installed.