My X-Rite ColorMunki Photo was dead on arrival, what can I do?

Q. My X-Rite ColorMunki Photo was dead on arrival, what can I do?

A. If you plug your new X-Rite ColorMunki Photo into your computer without first installing the drivers, it will appear that it is faulty. Your computer will not recognise the device and it will not light up.

For the X-Rite ColorMunki Photo, you firstly need to install the drivers that came with the device on the CD. Once installed, you will be prompted to restart the computer.

Once the computer has restarted, open the ColorMunki software and then plug in the ColorMunki Photo device. You should see the led on the device flash to indicate it is now operating. Now follow the instructions within the software to set it up.