What is the warranty on SmallHD products?
Q. What is the warranty on SmallHD products?
A. SmallHD electronic devices come with a one year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. DP4 Warranty – 1 Year AC7 Warranty – 1 Year DP7 Warranty – 1 Year 500 series Warranty – 1 Year 700 series Warranty – 1 Year Warranty specifics:
Warranty period begins on date of shipment
Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD
approved affiliates and distributors do not qualify for warranty coverage.
The customer shall be responsible for paying shipping charges required to return products to SmallHD for warranty repair. SmallHD shall pay for shipping of repaired products to the customer.
Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty. What is not covered by our warranty:
Problems resulting from accidents, abuse, or misuse
Problems resulting from electrical power source issues
3rd-party servicing not authorized by SmallHD
Failure to follow product instructions
Scratches to the body or panel that occur as part of normal use
Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well.
Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor.
Burn in is Not covered by warranty policy Repair Policy for monitors over 2 years old:
Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor is repairable use the info below
Within the past 2 years – Repairable
Longer than 2 years ago from today – Unrepairable (not repairable)
If you are past the 1 year mark there will be a cost associated with your repair as per our 1 year limited warranty policy.