I am experiencing issues with a GoPro product
Q: What do I do if I am experiencing problems with my GoPro Product?
A: GoPro have an excellent help section on their site, so if you haven't already it is worth checking out the help articles there: http://gopro.com/help
If you are still unable to resolve the issue then please contact the Go Pro helpline on: 020 7084 9725 or 0800 845 6998. You can also contact GoPro via live or email http://gopro.com/help/PKBContactus. Here you can obtain advice and hopefully a solution to the problem you are experiencing.