I am experiencing issues with my Drobo unit
Q: What do I do if I am experiencing issues with my Drobo item?
A: If you are experiencing issues with a device that is outside of our 30 day returns period but within warranty you will need to log the issue directly with Drobo.
Login or create an account with Drobo: https://myproducts.drobo.com/support
Then make sure you register your product: https://myproducts.drobo.com/registered_products
Once you have registered your Drobo product, you can 'Submit a new ticket' from your Drobo account dashboard. https://myproducts.drobo.com/dashboard. Here you will detail the issues you are having with your Drobo and someone from your support team will get back to you. From our experience they get back to you very quickly during the day.
Drobo also have a technical support number: 02030 249580
If they are unable to resolve the issue and the item is deemed faulty, they will arrange return under warranty and in most cases will replace the faulty item. If they ask you to send your Drobo to Germany, Wex Photographic will be happy to send it on your behalf. We would need a copy of the email from Drobo with the RMA information. Please contact our customer service team on 01603 486413 who can then arrange the collection of the device and for the shipping to Germany.
Items outside of our 30 days returns period should not be returned directly to Wex Photographic unless you already have an RMA number from Drobo and have contacted our customer service team. Items returned to Wex Photographic outside of 30 days without an RMA number will be returned to the customer and they will be asked to contact Drobo.