I have a faulty item, what do I need to do?

Q: What do I do if I have a faulty item?

A: We have found that many problems can be overcome by simply referring to the 'troubleshooting' section of your manual or searching our knowledge base. If the goods still seem to be faulty please call us on 01603 486413 to discuss the fault and arrange the return.

Faults that occur within 30 days of purchase
If the fault occurs within the first 30 days you will always have the option of a replacement item or a refund. Simply contact our customer service team on 01603 486413 and they can arrange the return of the faulty item.

Faults that occur after 30 days of purchase but with 6 months

If the fault has occurred within the first 6 months after delivery but after the first 30 days, we will always offer a repair in the first instance. As an exception you may be offered an exchange or (full or partial) refund. Wex will manage the warranty repair process. Simply contact our customer service team on 01603 486413 and they can arrange the return of the faulty item.

Faults that occur after 6 months but with the products warranty

After 6 months we will offer a repair only. Wex will manage the warranty repair process. Simply contact our customer service team on 01603 486413 and they can arrange the return of the faulty item (you would need to pay for the shipping of the item back to us).
In all cases we reserve the right to inspect the product and verify the fault and if no fault is found the product will be returned to you.
For full details on our returns policy please refer to the terms and conditions on our  website.