Can I collect my order from your Norwich store?

Q. Can I collect my order from the Norwich Store?

A.

Collect in store


Can I collect my order from your Norwich store?

If you are local to us and your item is in stock, you can reserve it online for free, to collect from our Norwich store.

Simply select the ‘Collect in store’ option during the checkout and we will email you to let you know when your order is ready to collect. Your order will be ready for collection within 2 hours.
Please bring along your order reference number from your email and proof of ID (something like a driving licence or passport will be fine).
If 'Collect in store' does not show as an option during the checkout, it may be we have deemed your postcode to far away from our store. If you want to collect in store, please give our customer service team a call on 01603 486413 and they can take the order over the phone.

Can I collect my order the same day?

You can order up to 3pm Mon-Fri and collect your order the same day. Your order will usually be ready to collect within 2 hours. You'll receive an email to let you know when it's ready to collect.

Please bring along your order reference number from your email and proof of ID (something like a driving licence or passport will be fine).

Will I receive any notification that my order is ready for collection?

Once you have placed your order, you will firstly receive an email confirmation of the order. Once our warehouse team have picked and passed the order to our showroom, you will receive an email notifying you that the order is ready for collection. Please bring along your order reference number from your email and proof of ID (something like a driving licence or passport will be fine).


Any there any exceptions?

Collect in store is only available on items which can be delivered by our regular courier, so large and/or heavy items are not available for collection in store.