What are the UK Delivery options?

Q. What are the UK Delivery options?

A.

UK Delivery


Free mainland UK delivery on order over £50

Not in a hurry? Enjoy our FREE 4 working day delivery.
We can deliver free of charge in 4 working days (within Mainland UK only) if your order is for £50 or more. You will able to select this option as you check out. Please note that free delivery is not available for orders that contain large or ‘Call to Order’ items.


Delivery pricing

Delivery Options Order Under £50 Orders of £50 and over Large Items*
Next Working Day **
Order by 6.30pm weekdays
£4.99 £4.99 Not Available
3-4 Working Days £2.99 Free Not Available
Delivery within 2 working days
Order by 6.30pm
n/a n/a £7.95
Saturday Delivery **
Order by 6.30pm Friday
£7.95 £7.95 Not Available
Sunday Delivery **
Order by 5pm Saturday
£8.95 £8.95 Not available

* For items over 1.5 meters in length or over 30KG ** Postcode exclusions apply


Timed delivery services

We also offer some timed delivery services that are available on Mon-Fri deliveries. These services have some postcode exclusions and are not available on large items.

  • Delivery before 9am is available for £22.95
  • Delivery before 10:30am is available for £15.95
  • Delivery before Noon is available for £11.95
  • Afternoon delivery (12pm onwards) is available for £11.95
In addition, if required, we can arrange same day delivery by courier to mainland UK addresses for orders placed before 2pm on a business day.  The charge for this service will depend on the delivery address; please call 01603 486413 to request a quotation.

Please note: All items require a signature upon delivery. Finance orders will not be dispatched until all items are in stock. Whilst we can ensure your order is despatched on time, we are unable to guarantee the delivery of any order.


Collect in store

If you are local to us and your item is in stock, you can reserve it online for free, to collect from our Norwich store.

Simply select the ‘Collect in store’ option during the checkout and we will email you to let you know when your order is ready to collect.


Additional charges

  • Parcel collection requests - from £10 apply
  • Wide format printers are subject to higher delivery charges, depended on printer model, and any installation service you may require. Please call for further details.
  • For our returns policy please see Terms & Conditions

Premium delivery services (e.g. before 10:30am Saturday and Sunday delivery) are not available for first time orders placed over the telephone. Premium delivery services are also not available to certain postcode areas that include Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland.

Some of our products are too large/heavy for our regular couriers and therefore we must use Fedex to deliver your order. This will cost £7.95 for delivery and includes items which are over 1.5m long (mainly paper and vinyl roll backgrounds) and items over 30kg. This service can take up to 48 hours and is not available on Saturdays, Sundays or for timed deliveries.

Astronomical telescopes, lighting kits and other heavy items may be subject to a surcharge, dependent on size, weight and location.  In these instances delivery prices will be stated on the product page or we will contact you before dispatching.

Standard Next Day Delivery applies to Mainland UK addresses and delivery times using this service are usually between 0800 and 1800 via our chosen carrier(s). There are postcode exclusions.

For your convenience, a variety of premium delivery services can be selected online or requested over the telephone that apply to most UK Mainland postcodes (see  delivery upgrades)

In the event that we have any problems processing your order then dispatch of goods may be delayed; we will always endeavour to contact you to advise of any such issues.

Please note; whilst we can ensure your order is despatched on time, we are unable to guarantee the delivery of any order.

** Orders to Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland have longer transit times and are not guaranteed for Next Day delivery


Do you deliver to BFPO addresses?

We are able to provide a delivery service to most BFPO addresses. See  BFPO: Send A Parcel for the most up-to-date restrictions.

BFPO Number Maximum Weight Maximum Size
All BFPOs with the exception of HM Ships, 
Op TELIC & Op HERRICK
30kg per parcel 1.05m length
2.0m length and girth combined
HM Ships: BFPOs 200 to 499 11kg per parcel 1.05m length 
2.0m length and girth combined
Operations 2kg per parcel 0.9m length and depth and width combined 
0.6m single dimension

There are also restrictions on the actual items that can be sent – see  BFPO: Mail Prohibitions and Restrictions for the most up-to-date information.

For advice on how to address your BFPO order see:  BFPO: How To Address Your Mail

Is VAT removed for orders dispatched to BFPO addresses?

We are able to remove the VAT for BFPO orders to locations outside the EU. If certain conditions are met we may also be able to remove the VAT for British visiting forces in Cyprus and in Germany, on receipt of a Certificate of Entitlement. For further details see section 14 of the following document:  The single market (HMRC Reference:Notice 725). Please call 01603 486413 to place your order.


Overseas Deliveries

With the exception of the Channel Islands (Alderney, Brecqhou, Guernsey, Herm, Jersey, Jethou and Sark), the Isle of Man and BFPO (British Forces Post Office) addresses, we regret that we are not able to ship to addresses outside the United Kingdom.


About our carriers, packing and packaging

Following customer feedback we use Royal Mail and Parcelforce Worldwide for most of our consignments aside from large and oversized items which many come via an alternative carrier.

We always endeavour to ensure that your parcel arrives safely and in a timely manner. We take particular care to ensure that goods are well packaged and attempt to use recycled packaging and / or biodegradable materials wherever we can.